Applying Emotional Intelligence in Pharmacy Leadership
Emotional intelligence (EQ) is largely a misundersood aspect of holistic healthcare and is an underutilised tool to help pharmacy practitioners provide the highest quality of care to patients. Moreover, EQ impacts both top and bottom lines of businesses too and is more influential than traditional measures of intelligence (IQ) in determining organisation success. This masterclass will make the business and humanistic cases for EQ as the most critical factor of personal wellbeing, professional success, and organisational longevity.
- To explore what EQ is, and is not;
- To examine case studies whereby EQ has been successfully used by individuals and organisations;
- To help attendees develop their own EQ action plan