This presentation explores how Artificial Intelligence (AI) and Robotic Process Automation (RPA) can be integrated into pharmacy workflows to improve efficiency, accuracy, and patient safety. It will highlight practical applications such as automated dispensing, clinical data analysis, and document handling, alongside real-world examples of successful deployment. The session will also examine key challenges, including governance, data quality, integration with legacy systems, and workforce engagement.

• Understand the key roles of AI and RPA in enhancing pharmacy workflows. Recognise real-world examples of automation in prescribing, dispensing, and data handling. Discuss challenges such as governance, data quality, system integration, and workforce engagement.