Lead education partner

Delegate FAQs

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Who organises the Congress?

CloserStill Media Healthcare organise some of the UK’s leading and award-winning healthcare conferences and exhibitions – including The Pharmacy Show, The Acute & General Medicine Conference, the Dentistry Show, The Commissioning Show, and The London Vet Show.

We are aware of the multiple pressures placed on the pharmacy team given NHS cuts, the increasing pressure to deliver better patient outcomes, to keep up-to-date on clinical developments, updated on new medicines and the maintenance of CPD portfolios.  So we have designed the Congress programme with these challenges in mind and to help address your general and specialist pharmacists’ needs in conjunction with the Centre for Pharmacy Post-Graduate Education (CPPE), with leadership sessions from the Royal Pharmaceutical Society (RPS) and new technology sessions in conjunction with the NHS Commercial Medicines Unit (CMU).

How much is the delegate pass?

£499 + VAT for clinical pharmacists and pharmacy technicians. Most GPhC pharmacists and technicians will see the delegate fees waived with the unique Congress education codes to enable them to attend for free – see below. The price for Industrial pharmacists and non-healthcare professionals will be £499 + VAT.

Terms & Conditions

Delegates with paid for places may receive a full refund (minus a 10% admin fee) up until 31st March 2017. After this date, delegates are entitled to a 50% refund (minus a 10% admin fee) if they cancel on or before the 30th April 2017. There are no refunds after 30th April. 

Places may be transferred to a colleague or to 2018 without incurring any charge.

What is a voucher / education code?

We are aware that training and education budgets will be as tight as they’ve ever been, so thanks to the partnerships with Congress sponsors and exhibitors, we are able to underwrite a limited number of the delegate places. Each hospital in the UK will receive a voucher code to access up to 10 free pharmacists, 5 pharmacy technicians and 2 pre-registration places – worth over £10,000.

There are also 5 vouchers available for any Technical, Product & QA pharmacy professionals and 2 vouchers available for Medicines Information pharmacists. 

Am I eligible for an education code / discount?

If you have a GPhC number and work within a UK hospital you should be able to access a voucher code through your Chief Pharmacist or Training and Education Manager.

•    If you do not know your hospital code please email here
•    If you are a clinical pharmacist working in the community or primary care please email here
•    If you are a clinical pharmacist working outside the UK please email here

Please note, voucher codes for the 2017 Congress will be issued in Winter 2016. Please speak with your Chief Pharmacist or Head of Department to access this code.

The deadline for redemption of Voucher Codes - can this be extended?

The deadline for registration using your 2017 Voucher Code is 27th January. We appreciate members of pharmacy team may be on annual leave. Extensions for the education code deadline may be available upon application. Please email a.wells@closerstillmedia.com to apply for an extension.

Can I transfer my delegate pass to a colleague?

Yes. You may transfer your delegate pass up to the day of the Congress should your work / personal circumstances change and prevent you from attending Congress on both days. Please refer to point 9 for the non-attendance fee.

How do I transfer my delegate pass?

Please email m.patel@closerstillmedia.com to with details for the person taking your place.

Can the pass be used for one person on Friday, and another person on Saturday?

Yes. You will need to register individually stating which day you wish to attend (either Friday or Saturday) when prompted on the registration system.

What if I register but can’t attend - is there a non-attendance fee?

Please note, there is a £99 + VAT non-attendance fee from Friday 28th April should your education code be redeemed and registered and not used. Delegate passes can be transferred up to the day of the Congress should work / personal circumstances change and attendance not be possible. If you do not transfer your pass, then you will be invoiced for £99 + VAT.

Please note: if we, the organisers, are not advised that you are unable to attend The Congress, you will still be liable for the £99 + VAT non-attendance fee.

Can I register on the day?

Yes, you can register on the day, and the above mentioned fees will be applicable. If your place of work has been allocated an education pass that waives the entrance fees, it may be possible to apply the education pass, providing that they have not all been used.

Where is the event taking place?

London ExCeL Conference and Exhibition Centre on Friday 12th & Saturday 13th May 2017. Please see travel details below. 

Where do I get travel and accommodation information from?

Please refer to the travel and accommodation page on the website.

Who has programmed the education content for Congress?

The Congress has been programmed in conjunction with the Centre for Pharmacy Postgraduate Education (CPPE), with leadership sessions from the Royal Pharmaceutical Society (RPS) and new technology sessions in conjunction with the NHS Commercial Medicines Unit (CMU).

Can I use my attendance at Congress for CPD recording?

Yes – there will be record aids available online for each conference session you attend at Congress which is mapped to GPhC requirements allowing you to turn your attendance into CPD records.

What involvement do the sponsors have with the event?

This Congress is supported by educational grants from various pharmaceutical companies, but please note they have not influenced the meeting content or the choice of speakers unless stated otherwise on the programme. Should you attend one of the sponsored delivered sessions you are agreeing to your name, job title, place of work and email address being passed onto that sponsoring company. These details may be used for the purpose of following up with you on the content of the session. They will provide you with an opt out option. 


The Congress is open to healthcare professionals only. Non healthcare or minors will not be permitted entrance (see Childcare).


The Exhibition is a trade event and the nature of the exhibits during the open period will reflect this, as such it is not a suitable environment for children. There is crèche available at ExCeL and places must be booked at least 1 week in advance by calling +44(0) 800 0838 853

Conference Partners


Conference Partners


Education Partners

Education Partners