Reena Barai has been an Independent Community Pharmacy Contractor since 2003 and runs her family's Pharmacy, S G Barai Pharmacy in Sutton, Surrey. She is also Community Pharmacy lead for her local Primary Care Network and co-chair of her PCN's newly formed Integrated Neighbourhood Team. She has previously worked as a hospital pharmacist, CPPE tutor and primary care pharmacist. Her passions lie in person-centred care and empowering Pharmacy teams to make every contact count. From 2018 to 2023 she served as a board member of the NPA and was also the NPA nominated representative on the PSNC committee from 2020 to 2023.