Frequently Asked Questions London

CloserStill Media organises many leading and award-winning healthcare conferences and exhibitions - including Clinical Pharmacy Congress's sister event, Clinical Pharmacy Congress North as well as:  Best Practice London, Women's Health Professional Care, Respiratory Professional Care, Health Plus Care, Oncology Professional Care, and Diabetes Professional Care to name but a few!

For more details on CloserStill Media's full healthcare event portfolio, visit the CloserStill Media website.

Clinical Pharmacy Congress London 2026 is taking place Friday 8th and Saturday 9th May 2026 at Excel London (Hall )

The opening times are as follows:

Friday 8 May :9am - 6pm 
Saturday 9 May: 9am - 4pm 

More details on Excel London (and how to get there) can be found on and Venue & Travel Information Page.

The Clinical Pharmacy Congress, now in its 15th edition, remains the pinnacle event for professionals in the field. For over a decade, it has served as the paramount platform where the entire industry converges, offering unparalleled opportunities for networking, learning, and professional development. As the sector continues to evolve rapidly, staying connected and informed is paramount, and CPC ensures you have access to everything you need to thrive.

Key highlights of The Clinical Pharmacy Congress:

• More than 160 hours worth of FREE clinical and non-clinical primary healthcare-related education.
• Access to over 250+ expert speakers from across the NHS and other Arms Length Bodies.
• The opportunity to 'try before you buy' across a broad spectrum of medical products and technological solutions - showcased by more than 100+ exhibiting companies - designed to help your practice improve patient outcomes and increase practice efficiencies.
• A chance to connect and re-connect with more than 4,000+ of your pharmacy professional colleagues and peers.

Additionally, with more than 200 exhibiting companies, you can source from a vast array of the latest products and solutions, including: Infection Prevention, Medical Equipment, Medicines Management, Nutrition, Minor Surgery Supplies, OTC Products, Automated Dispensing, GP Practice Pharmacist Providers, Medical Refrigeration, Professional Services, Indemnity Providers, Business Banking, Buying Groups, IT Support Solutions, Cloud-base Telecoms, and Back-End System Support.

To stay fully informed with updates direct to your inbox, you can subscribe to our Clinical Pharmacy Congress Newsletter 

Additionally, why not follow us on our social media channels... Clinical Pharmacy Congress has active LinkedIn, and Twitter communities.

Due to health and safety regulations and overarching attendee restrictions, Clinical Pharmacy Congress London is strictly for persons aged 18 years and over. Visitors attempting to enter the event with persons under the age of 18 years will be refused admission.

We appreciated that your time is precious and so you don't have to attend the event for the whole two days - you can come for as little as an hour. However, if you know you 100% are no longer able to attend, we ask that you cancel your delegate registration using the online cancellation form in order to avoid being invoiced for non-attendance.

Please note we will not reply to delegate cancellation requests, these will be processed after the show. As long as you submit a form you do not have to worry.

If you reside outside the UK, are not a UK-registered healthcare professional, or work for a commercial company you will not qualify for free ticket but can purchase passes. Commercial passes are priced at £999+VAT

Your paid delegate badge will provide you access to both the exhibition and all conference and workshop theatres.

Please note, commercial companies will be invoiced £999+VAT if they attend the event under a complimentary pass reserved for healthcare professionals.

Exhibiting at Clinical Pharmacy Congress London presents an unparalleled opportunity to showcase your products, services, and solutions at the industry’s leading event for the general practice community.

To become an exhibitor, please complete our online enquiry form and a member of the team will contact you to discuss your participation.

Sponsorship of Clinical Pharmacy Congress London place your brand directly in front of 4000+ clinical pharmacy professionals from across UK and Europe.

To become an event sponsor, please complete our online enquiry form and a member of the team will contact you to discuss your participation.

Speaking as part of Clinical Pharmacy Congress London conference and workshop programme will enable you to directly engage with 3,000+ primary health and clinical pharmacy professionals from across the UK and Europe.

To become a speaker, please complete our online enquiry form and a member of the team will contact you to discuss your participation.

Exhibiting, Sponsoring, or Speaking at Clinical Pharmacy Congress presents an unparalleled opportunity to market your brand in direct association with the industry’s leading event for the clinical pharmacy community.

4,000+ highly targeted and relevant senior decision-makers from across the UK and Europe will converge on Clinical Pharmacy Congress London, 8-9 May 2026... can you afford to miss it?

The E-Zone is now available.

To gain access, please click here: https://www.pharmacycongress.co.uk/_zone_#/

Technical Floor Plan

To download a copy of the technical floor plan, please click here. 

Please note: this is correct at the point of download and is subject to change.

If you have any queries regarding the technical floor plan, please contact The Operations Team.

Timetable

Please Note

• All complex and space only builds must have completed construction by 15:00hrs on Thursday 7th May 2026 in order for the certificate of structural integrity to be issued.
• No space only contractors will be allowed onsite to deconstruct their stand until 17:00hrs on Saturday 9h May 2026.
• Power on each open day of the event will terminate 30 minutes after the exhibition closes, unless a 24hr supply has been ordered via GES (the official electrical contractor). 
• It is a contractual requirement that your stand is not dismantled in any way, nor products removed, and that your stand remains staffed until the event has officially closed, and the hall is clear of all visitors.
• For security reasons, exhibitors are advised not to leave their stand unattended at any time during Build and Breakdown, and any items of valuable are not left on their stand overnight.
• It is the exhibitor's responsibility to remove all stand materials, packaging, and waste from the hall. Please note a £500 +VAT fee will be levied for the removal of discarded items.

Definition

Exhibitors who have booked a space only stand will have an area of empty space on the show floor. Nothing is provided for you by the Organiser within this space, therefore you should appoint a stand contractor to design your stand, lay your flooring, build your wall(s), etc.

Exhibitors must notify our stand plan approval contractor (Select International Events) as soon as possible with the name of their stand contractor. If you require assistance in finding a suitable contractor, please refer to the Space Only Stand Build Supplier within the 'Order Forms & Deadlines' tab.

Alternatively, please visit the Event Supplier and Service Association's (ESSA) website, as they hold a list of recommended contractors within the industry: www.essa.uk.com/members (filter by ‘Design & manufacture bespoke stands').

Carpet & Flooring

Please note that carpet and flooring is NOT included with your stand booking.

Your stand carpet cannot be the same colour as the purple aisle carpet. If you wish to order carpet or flooring via our official contractors, you can do this for an additional cost directly with our official suppliers listed in your 'Order Forms & Deadlines'.

Electrics

Please note that electrics are NOT included with your stand booking.

As an exhibitor, it is your responsibility to order an adequate power supply for your stand. Failure to do this will result in delays on-site and can create a fire risk. The appointed Health & Safety Officer and Electrical Contractor will conduct on-site checks. In all cases the decision of the Organiser and its appointed representative is final.

Moyne is the official electrical contractor, and responsible for conducting all electrical connections on stands. Pre-fabrication will be permitted but connection to the mains, and on-site wiring, must be conducted by GES.

Please place your order via your 'Order Forms & Deadlines' under the 'Electrics (e.g. Power & Lighting)' section, and by the deadline to avoid surcharges. A grid plan must be submitted with the order form to ensure that the electrics are fitted as per your requirements. Should a grid not be submitted, the items will be positioned at the discretion of the contractor and charges may be levied for on-site changes. Exhibitors and their contractors are also advised to contact GES to arrange a temporary power supply where needed, during the construction and deconstruction of their stand.

Basic Guidelines:

• 500-watt sockets: PC computers, TVs, videos, spotlights to 500w, small refrigerator
• 1000-watt sockets: domestic filter coffee machines, lighting up to 1000w
• 2000-watt sockets: kettles*, machinery up to 2000w
• 3000-watt sockets: hired coffee machines, machinery 2000w to 3000w

*These appliances are of varying power requirements dependent upon type and manufacturer. It is therefore essential that:

• the reference tag or plate is fitted to each appliance, and is legible
• the loading in watts or kW is stated
• the appropriate size socket be ordered. 

Regulations: All electrical work must be conducted in accordance with the electrical regulations laid down by the local authority, IEE, Exhibition Venues Association, Health & Safety at Work Act 1974, British Standards Institution BS 7671 1992, and the Electricity at Work Regulations 1989. A full copy and advice on electrical installations can be obtained by contacting Moyne.

Furniture

Please note that furniture is NOT included with your stand booking.

Furniture can be hired from our official contractors, alternatively, you can use your own. Please refer to the 'Furniture' section via your 'Order Forms & Deadlines' to place your order. Furniture should be ordered as early as possible to ensure the availability of stock.

When hiring furniture with our official contractors, they will deliver the items directly to your stand the day before the show opens and will collect at the end of the show.

Insurance

Any loss or damage that may occur during the show should immediately be notified to the Organiser and Security on-site. If you do not have adequate insurance to cover your activity at this event, please contact your account manager via the 'Contact Us' tab where cover can be arranged for an additional charge.

Please note that exhibitor insurance policies do not cover any stand contractors or their subsequent sub-contractors. As such, any stand build contractors you hire also required to submit proof that they have adequate insurance cover. We recommend that contractors erecting complex structures should have a minimum of £5,000,000 Public Liability and must be able to provide proof of Employer Liability insurance. Contractors erecting standard structures should have a minimum of £5,000,000 Public Liability and must be able to provide proof of Employer Liability insurance.

Stand Plan Submission

Stand plans need to be submitted to our stand plan approval contractor (Select International Events) by 16th March 2026 via the Stand Plan Submission Form, which you can access in your 'Order Forms & Deadlines. Failure to do so will mean that your stand could face delays in obtaining approval, and the Local Authority could prohibit your company from exhibiting at the show.

Below are the compulsory items you must submit as a space only exhibitor:

• Stand Plans including 3D visuals, all dimensions, and elevations. If your stand is deemed as complex you will also need to submit structural calculations.
• Risk Assessment
• Method Statement
• Construction Phase Plan
• Public Liability Insurance Certificate (minimum £5m)

Please make sure to reference the important regulations listed below when designing your stand, including the requirements around the stand walls. Scaled technical plans can be downloaded via the 'Floor Plan & Timetable' tab, and will show the location of the floor ducting on or near your stand.

Complex Structures

Complex structures are defined as any form of construction of any height, which would normally be designed by an engineer and/or has been found to provide significant risk via a Risk Assessment. All five documents stated above are to be submitted together with full structural calculations.

Examples of items classed as a complex structure include:

• All third-party rigging
• Custom built lighting rigs (inc. truss)
• Raised walkways
• Ramps
• Sound/lighting towers
• Stands over 4m in height (6m maximum)
• Temporary tiered seating
• Viewing/service platforms

NB: there is a complex fee chargeable as per your contract for any stand plans classed as complex, which will be charged by CloserStill Media direct to you or your contractor. This will cover the on-site assessments by our structural engineer, and their final safety certification of your stand. Please make sure that your contractor is aware of this charge to avoid delays in construction approval.

Important Regulations

All stand builds must comply with the regulations stipulated in the eGuide. Your final stand approval is always subject to onsite inspection. A structural engineer will be on-site during the build period to inspect ALL space only structures, in addition to those stands classed as complex. All stands must be completed by 14:00hrs on the last build day in order for the sign off to be completed, and the structural safety certificate issued. Please consider the following when designing your stand:

• Doors should be fitted with a vision panel of clear glazing at sight level (including for wheelchairs), giving a zone of visibility between 500mm and 1500mm above floor level. Doors should also be a minimum of 800mm, and open outwards in the direction of escape. Doors positioned on a gangway should be set back so that the door does not open into onto the gangway. 
• Enclosed Areas: Alternative means of escape must be provided to any enclosed area, and maintained, with general and safety lighting (with exit notices) illuminated by both primary and secondary lighting systems.
• Floors:
  • Carpet: When fixing your carpet, please note that only venue approved floor tapes may be used. You must remove all carpet tape at the close of the exhibition, charges will be levied for non-compliance.
  • Loading limit: The venue's floor loading is limited to 18kN per m2.
  • Platforms should be avoided wherever possible to provide level access to all:
    • Where the use of platforms is unavoidable, they should not exceed 170mm in height (one step) and consideration must be given to accessibility for people with disabilities in compliance with the Equality Act 2010.
    • The distance between supporting timbers of platforms constructed from battens (25mm thick minimum) and sheet materials (plywood or MDF, 18mm minimum), must not exceed 400mm from centre to centre.
    • Platform corners must be splayed, rounded, or angled to prevent sharp corners and tripping hazards.
    • Where a bevel edge is applied to the perimeter of a platform, it must be conspicuous.
    • Platforms must be of a strength and stability sufficient to carry and distribute the weight of the stand fitting, stand personnel, visitors, exhibits, and having regard to the venue's floor loading limits.
    • When laying platforms on your floor space, please pay special attention to the area marked out for your stand. Failure to build within the marked area will result in having to move or remove the platform so that your stand fits within the marked boundary. This will cause delays to your stand build, which must be completed within the existing build times. Furthermore, any costs incurred by the Organiser in delaying the gangway carpet being laid will be passed back to the relevant exhibitor. Please ensure your stand contractor(s) are aware of this.
• Gangways must be clearly identifiable.
• Height Restrictions: The permitted maximum construction height is 6m, however any stands exceeding 4m in height are required to submit structural calculations. Approval must be given by our structural engineers before the event. 
• Materials: All construction materials must comply with the regulations stipulated in the eGuide, and flame proofed or purchased already treated by use of the appropriate chemical. Please note that artificial plants and flowers are combustible and give off toxic fumes, therefore not acceptable. Silk-type flowers are acceptable, providing they are fireproof or have been treated and marked as such.
• Rigging: is permitted above stands, only where a media fee has been purchased as part of a sponsorship opportunity with your CloserStill Media sales representative. Stands plans with rigging, and rigging orders received by the venue, will not be processed without confirmation that a sponsorship agreement is in place:
  • Banner plans (including dimensions / weight / materials / rigging points, etc.) must be submitted to our stand plan approval contractor (Select International Events) by 16th March 2026, and Excel London Exhibitor Services (for Rigging) by 30th March 2026.
  • Banners must be rigged within the boundary of your stand space. And they should have between 6m and 8m from the hall floor but with a minimum clearance of 2m from the highest point of the stand.
  • NB: there is a complex fee chargeable as per your contract for any banner classed as complex
  • Lighting rigs will be allowed provided they conform to the regulations governing their use, for example:
    • Between 6m and 8m from the hall floor but with a minimum clearance of 2m from the highest point of the stand.
    • Official rigging contractor will rig all structures.
    • No graphics or decorative material may be displayed upon the lighting rig.
• Stairs: please refer to the guidance in the eGuide.
• Stand Bridging is not permitted.
• Stand Numbering: All space only stands are encouraged to display their company name and stand number prominently on their stand, so that they can be viewed from each approaching gangway. This will assist visitors in locating their position within the hall and finding your stand.
• Travel Distance: Adequate means of escape must be provided, and the travel distances from any part of the stand to the gangway must not exceed 12m.
• Walls:
  • Solid walls along gangways are not permitted.
  • Stands must be suitably opened so as not to cause offence to neighbouring exhibitors or breach fire regulations. 
  • One third of each open side must remain open, and no run of walling can exceed 4m in length. Should you wish for your wall to exceed these measurements, the walls must have natural breaks or see-through glazed panels (at least 1m wide), or other such features at regular intervals. Each stand will be assessed individually upon receipt of drawings.
  • The reverse of any wall over 2.3m in height facing into the exhibition and/or overlooks a neighbouring stand, must be finished in a neutral colour.
• Welding will not be permitted unless a hot work permit is obtained from the Venue and is subject to advance submission of a method statement and risk assessment before any work is conducted on-site.

Recommended Space Only Contractors

It can sometimes be difficult to find reputable suppliers, please see below a non-exhaustive list of space only stand contractors to assist you on your space only stand build journey:

Definition

Exhibitors who have booked a shell scheme stand will have a GES Complete Package. The package includes walling, carpet, ceiling grid, and a fascia nameboard.

ISLAND SITES: shell scheme stands booked onto island sites will not include any walls.

Shell Scheme Specification

For panel dimensions, please refer to the shell scheme specification on your 'Order Forms & Deadlines'.

Carpet

Grey cord carpet is included within your shell scheme stand. If you wish to change the colour of your carpet, you can do this for an additional cost directly with the official contractor GES, via your 'Order Forms & Deadlines'. Your stand carpet cannot be the same colour as the aisle carpet.

The aisle carpet colour will be violet prob bets.

Electrics

Please note that electrics are NOT included with your stand booking.

As an exhibitor, it is your responsibility to order an adequate power supply for your stand. Failure to do this will result in delays on-site and can create a fire risk. The appointed health & safety officer and electrical contractor will conduct on-site checks. In all cases the decision of the Organiser and its appointed representative is final.

GES are the official electrical contractor, and responsible for conducting all electrical connections on stands. Pre-fabrication will be permitted but connection to the mains, and on-site wiring, must be conducted by GES.

Please place your order via your 'Order Forms & Deadlines' under the 'Electrics (e.g. Power & Lighting)' section, and by the deadline to avoid surcharges. A grid plan must be submitted with the order form to ensure that the electrics are fitted as per your requirements. Should a grid not be submitted, the items will be positioned at the discretion of the contractor and charges may be levied for on-site changes. Exhibitors and their contractors are also advised to contact GES to arrange a temporary power supply where needed, during the construction and deconstruction of their stand.

Basic Guidelines:

• 500-watt sockets: PC computers, TVs, videos, spotlights to 500w, small refrigerator
• 1000-watt sockets: domestic filter coffee machines, lighting up to 1000w
• 2000-watt sockets: kettles*, machinery up to 2000w
• 3000-watt sockets: hired coffee machines, machinery 2000w to 3000w

*These appliances are of varying power requirements dependent upon type and manufacturer. It is therefore essential that:

• the reference tag or plate is fitted to each appliance, and is legible
• the loading in watts or kW is stated
• the appropriate size socket be ordered. 

Regulations: All electrical work must be conducted in accordance with the electrical regulations laid down by the local authority, IEE, Exhibition Venues Association, Health & Safety at Work Act 1974, British Standards Institution BS 7671 1992, and the Electricity at Work Regulations 1989. A full copy and advice on electrical installations can be obtained by contacting Moyne.

NB: It is necessary for a stand in each block to house the mains box, however, we are unable to advise if it will be housed in your stand.

Furniture

Please note that furniture is NOT included with your stand booking.

Furniture can be hired from our official contractors, alternatively, you can use your own. Please refer to the 'Furniture' section on your 'Order Forms & Deadlines' to place your order. Furniture should be ordered as early as possible to ensure the availability of stock.

When hiring furniture with our official contractors, they will deliver the items directly to your stand the day before the show opens and will collect it at the end of the show.

Graphics

Please note that graphics are NOT included with your stand booking.

You can order graphics for your stand with our official contractors. If you chose to do so, they will be placed on your stand before your arrival and removed after the end of the show. You can place your order before the indicated deadline in the 'Graphics (e.g. Stand Panels)' section via your 'Order Forms & Deadlines'. 

If you are providing your own graphics, please ensure that the shell scheme panels are not damaged. For advice on what can be used to secure graphics, positions of poles, weight limits walls when applying plasmas/graphics etc., please contact GES directly. Ensure you remove and take all your graphics with you after the event.

PLEASE NOTE: No items are to be fixed or suspended from the fascia nor ceiling grid, as this could affect the structural integrity of the stand as its parts are not designed to be weight-bearing. Moyne are happy to provide advice where needed, and you must ensure that you consult with them if you do wish to do this.

Insurance

Any loss or damage that may occur during the show should immediately be notified to the Organiser and Security on-site. If you do not have adequate insurance to cover your activity at this event, please contact your account manager via the 'Contact Us' tab where cover can be arranged for an additional charge.

Nameboard

All shell scheme exhibitors will be provided with a fascia nameboard on their stand, which will display your stand number and company name in uppercase. The name printed on your nameboard will be the company name you submit for your show guide entry, any amendments to this will incur an additional fee.

Fascia & Ceiling Grid Removal

The fascia and the ceiling grid are there to ensure the structural integratory of your shell scheme stand, without these, the shell scheme walling cannot stand up. Please ensure all items within your stand do not exceed the 2.48m height restriction, if you foresee that this will be a problem, please contact The Operations Team.

In exceptional circumstances GES might be able to authorise the removal of the fascia and the ceiling grid, however this must be discussed and agreed pre-show. Please contact GES via the 'Order Forms & Deadlines' tab.

Unloading into the hall

To ensure ease of access and reduce waiting times to unload vehicles directly into the hall, Excel London uses Voyage Control pre-show vehicle booking system. It is essential that all vehicles needing access the venue’s loading bay areas are pre-booked onto this System.  

The event will go live on the following booking link three weeks out from the show: excel.london.voyagecontrol.com. Please share the link with anyone bringing a vehicle to unload in the loading bay areas (including any of your contractors). A booking can be made at any time before arriving at the venue. Any exhibitor or contractor vehicles that are not booked onto the system will be denied access by the on-site traffic team.

Once booked, details can be amended where needed, and the system will remain live until the end of the event. If driver is delayed and likely to miss a booking, please make sure they let the administrator know of any delay so the slot time can be amended.

For breakdown: There is a strict loading time restriction in place, therefore Exhibitors and Contractors are advised to book a time based on when all items will be packed and ready to load. You must not book a time before you are ready to load, as drivers may be turned away if the vehicle is not being loaded.

You are able to deliver and collect items from your stand within the build and breakdown timings show within the 'Floor Plan & Timetable' tab.

Please note that neither the organiser nor the venue can accept responsibility for items, so there MUST be someone from your company to sign for them (using the address below):

    Clinical Pharmacy Congress 2026
    [Company Name & Stand Number]
    [Contact Name & Phone Number]
    Excel London (Halls N1 - N6)
    Sandstone Lane
    London
    E16 1FR

If this is not possible, please contact GES Logistics who can sign and store your items securely for you until you arrive, they will be able to quote depending on the number and size of your delivery. Please refer to the logistics sections within your 'Order Forms & Deadlines, please note there will be an additional cost for this service.

If it is essential for you to unload your vehicle next to the hall, please report to the Traffic Office (post code E16 1FR) when you arrive. Here you will be issued with a timed vehicle access pass and directed to the appropriate lorry door to unload/load. Please note that entering via this route may significantly delay your access into the hall, so we encourage exhibitors to park in the car park with carriable items and arrange for anything larger to be brought to your stand via the official logistics contractor.

For more information, please refer to the venue parking & traffic tips section in the 'Order Forms & Deadlines' tab.

If arriving by vehicle, Excel London venue regulations state it is compulsory to wear high-vis vests in the Excel London vehicle loading areas. Please ensure all staff driving to the halls or arriving onsite to load/unload outside the vehicle loading door areas are wearing high-vis vests. If you do not have them available, you will be required to purchase them.

You will need to contact the sales team to convert your booking to shell scheme, there is an additional cost to swap from space to shell.

Unfortunately not no. We only have tenancy at Excel until 10PM on the 9th May therefore all items must be removed  or risk being disposed of. If you need assistance with this please consult GES for details of storage and delivery.

As part of your booking you receive three licences to enable you to scan visitors badges who come onto your stand, The App can be downloaded onto three different devices. The data is available immediately. There is an instruction guide within the badge portal in the E-Zone.

You must contact CircData (CPC registration partner) directly on exhibitors@circdata.com to arrange a swap to a physical scanner pen. Circdata will only bring enough on - site for those pre-ordered.

CircData will be available in the hall by Clinical theatre 2 exit  on the 7th May from 3 pm to 6pm .8am on Friday 8th May for scanner collection.
You must return the pens on the 9th May otherwise you may be charged for a lost scanner and you wont be able to access your data.

You must download your own data sheets from within the badge portal in the E-Zone. We can not access this for you. This can be done from Monday 9th May

All sponsor session data will be emailed directly to you by your CPC team member by five working days of the event (18th May).
 

As part of the CPC Privacy Policy and Terms and Conditions of registration we may share data with the session / theatre sponsors of sessions you attend. This is cleared advertised in the first stage of the registration process. Please see the CPC policy available here:
https://www.pharmacycongress.co.uk/privacy-policy